SHIPPING & RETURN POLICY

Shipping typically takes 2-4 business days, and overnight shipping can also be arranged. Please allow 1-2 days for processing. Once your order is shipped, we will provide you with a tracking number. Please note that we are no longer responsible for your order once it has been shipped.

To minimize any issues, we offer a photo of the completed order before shipping, allowing you to see your hair and curl pattern. All packages require a signature upon delivery—no exceptions.

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Returns are accepted within 3 days of delivery, provided the hair is in the same condition as received and remains bundled and packaged. Once the hair has been tampered with or installed, we cannot offer a refund. Payments processed with payment plans, third-party credit, or discount codes are non-refundable and cannot be exchanged. Custom orders are also non-refundable.

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If there are any issues with your order, all purchased merchandise must be returned. Please contact us for instructions. If your return is approved, store credit will be issued, and we will cover the shipping costs. Refund processing typically takes 5-7 business days from the time of filing, and exchanges can take 2-3 business days.

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Unused and unopened items can be exchanged for full value within four days, excluding custom items or those paid with any form of payment arrangement. If you wish to exchange an item due to a mistake, the customer is responsible for the shipping costs, except for orders processed through payment arrangements. Returns and exchanges are handled on a case-by-case basis, and refunds or exchanges may be granted at our discretion. We take pride in our ethics and morals and strive to ensure that our customers are attended to diligently.

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For custom items, any customizations made on your behalf void the possibility of returns or changes; all sales are final. Once the processing window has passed, orders cannot be canceled.

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We offer multiple payment options, but any orders processed through a payment arrangement cannot be exchanged or modified in any way.